1. How do I contact Phuson Travel?
There are number of ways to reach us, phone, live chat, emails, skype... please  Please click here to get our details.

2. Who is Phuson Travel?
Phuson Travel is local Tour Operator based in Hanoi, Vietnam. Expert in offering a wide range of Vietnam Tours, Asia Tours, Luxury Travel, Custom Designed Tour, Hotels booking at top savings, Innovative Itinerary, and other Travel services, Promptly service. Please click here to read more about us.

3. Can I change the current room if I am not happy with it?
You can ask hotel's management or contact us for changing your room with a fair reason to do so.

4. How can I require my stay at my current hotel?
There are 2 ways to do that, you can contact your hotel directly to check rates and availability, however, rates may not be the same to our discounted rates. Please contact us to get our best deals on your extension stay.

5. Can I use my membership cards for more hotel's discount?
No, our price is fixed on hotel's rates, however, you maybe can use your membership cards on room upgrade, hotels facility or other hotel's service discount.

6. Can I change or modify my tours in last minute?
Yes, you can, we are fully flexible for your changes on last minute, please contact our sales as soon as you can for further assistance.

7. How do I contact and report during my tours are running?
We are reachable in 24/7, once your tour booked, we will always provide list of contacts and office's addresses as well as person will be in charge on your tours. Please contact us anytime you wish to. Besides, our customer service will contact you sometimes during the tours to ensure you are having a good time and everything is on the track.

8. How do I cancel my tours & is there any cancellation fees?
Tours cancellation must be informed to our offices by fax or email. Please see our terms and conditions for cancellation fees involved.

9. What is Vietnamese currency?
Vietnamese DONG ( VND ), current exchange to US dollar now is : 1 USD = 18.500 VND.

10. What most basic Vietnamese culture rules should I have to note?
Please see our Dos & Do not section here

11. I have some VND left, can I change them back to my currency before going home?
You can change VND back to your currency at main airports in Vietnam.

12. Do I need to pay airport tax in Vietnam? how much?
No longer, Because now is added on your air ticket price already.

13. When is the best time to travel to Vietnam?
It is depending on what part in Vietnam you are going to travel to as weather is different in other part. South of Vietnam got 2 main seasons, dry & raining - raining season start from June to September but at the same time north of Vietnam having summer and fall with good condition of weather. Please contact us for details following your specific travel time and route.

14. Is it safe to travel to Vietnam?
It is very safe to travel in Vietnam. Vietnam still one of the safest country in the world with very low of crime.

15. I am single female traveler, what should I be aware?
Generally, single travelers having very safe environmental in Vietnam. At the time of writing, we have not heard any reports on harassment problem or anything like that in Vietnam.

16. What about bird-flu current status in Vietnam right now?
Vietnam was reported by WHO as one of the best country on bird-flu defence. At the moment ( June 2007 ), Vietnam found some cases in several provinces in Mekong delta but not found any cases affected to human.

17. Do I need visa for Vietnam?
Most of travelers need visa to get in Vietnam except some of the Asian countries as well as some north-Europe nations. Please contact us for details and current updates.

18. How about shopping in Vietnam?
Vietnam is good place for shopping, every city or province of Vietnam has specialties that you can hunt for. Famous products for travelers are : water puppet, traditional hats, Ao Dai long dress....contact to our travel advisors for further details guide.